Fee Policies

Topics covered in this article:

1. Monthly Fees
2. Minimum Balance
3. Insufficient Funds
4. Policy Violation Discretionary Fines
5. Acceptable Use Policy Violation – User Fines
6. Promptly Review Your Swiftgistics Charges
7. Interest Charges
8. Long Term Storage
9. Swiftgistics' Standard Rate Sheet

Our fee policies (“Policy”) is incorporated into the Swiftgistics terms of service as published on the Swiftgistics website (“Terms”). In the event of any conflict or inconsistency between this Policy and the Terms, the Terms shall control. All capitalized terms not otherwise defined in this Policy will have the meaning given them in the Terms.

You must maintain a positive Account balance to use Swiftgistics Services and have Swiftgistics store and ship inventory on your behalf.

You can access your Swiftgistics Account at any time provided your Account was not terminated or on administrative hold. Access to your Swiftgistics Account is not related to your monthly plan or Account Minimum.

Throughout our documentation you will find reference to Swiftgistics transactional charges for shipping and Work Orders being estimates. This is even in the Terms you agreed to when you signed up. We provide estimates of expected costs based on the information available to us at the time that the cost estimate was requested. Upon completion of the work order, shipment or transaction the final cost will be known.

1. Monthly Fees

Your monthly fee will begin, or will be adjusted accordingly, immediately upon receiving and storage of your product. To get the warehouse shipping address and ASN # needed to send us merchandise please use the receiving portion of your Swiftgistics' Account. Storage charges become applicable upon the date that inventory is delivered to Swiftgistics, regardless of unloading date or date of issue of warehouse receipt. A full month’s storage charge will apply on all goods received between the first and last day, inclusive, of a billing month, and a full month’s storage charge will apply to all goods in storage on the first day of the next and succeeding billing months. All storage charges are due and payable on the first day of storage for the initial month and thereafter on the first day of the billing month.

2. Account Minimum Balance

2.1. When managing risk for Accounts, we take various steps, such as establishing an account minimum balance, changing the speed or method of receiving or shipping, and/or requiring you to deposit funds with us as security for your obligations to us or third parties. Without limitation, the following types of events may cause us to increase the account minimum balance or decrease the service levels for a specific Account, beyond what is standard and customary for other Swiftgistics Users:

• You cease a substantial portion of your business or adversely alter your business/operations;
• There is a material adverse change in your business;
• Your business becomes insolvent or files bankruptcy;
• We receive a disproportionate number of customer complaints, reversals, chargebacks, claims,fees, fines, penalties or other liability related to your Account; or
• We reasonably believe that you will not be able to perform your obligations under this Agreement, or any other agreement you have entered into with Swiftgistics.

2.2. We may immediately increase the account minimum balance, and modify the receiving or shipping service levels, if we reasonably believe that it is warranted under this section. We will provide you with notice specifying these changes. You may close your Account if you object to the changes, provided you don't have a long-term contract with us, but you must give us 90 days written notice first. We may increase or decrease the amount of the account minimum balance; provided that in our reasonable judgment the amount of the account minimum balance is related to the risk for which it was created. If your Account is closed for any reason, we have the right to hold the account minimum balance for up to 180 Days.

3. Insufficient Funds

It is your responsibility to make certain there are sufficient funds in your Account to cover any pending monthly or shipping fees. If you have a payment method on file, we will attempt to charge payment as needed. If at any time additional funds are required, and no valid payment is available, your Account will be placed on hold. All shipping will cease, and a $50.00 penalty will be assessed. Swiftgistics will attempt to rebill your Account 48 hours later. This process will repeat untill there are suffcient funds in your Account. If funds remain unavailable after 10+ days, and a valid payment method remains unavailable after 10+ days, your Account will be assessed an additional 5% fee.

4. Policy Violation Discretionary Fines

4.1 Using Swiftgistics in violation of usage policies may incur additional fines to cover costs not limited to administrative management and overhead.

4.2 Third-party Parcel and Freight carrier back billing. Should Swiftgistics be back billed after the use of third-party parcel or freight carrier services, we will pass through the charges along with a processing fee equal to either 2 times the shipping value or $500 USD, whichever is less to help defray the costs of collection.

4.3 Customs Duties or Tax due on receiving will be subject to a $500 USD processing fee per receiving. Pursuant to our Terms, Swiftgistics is not the “Merchant of Record”.

5. Acceptable Use Policy Violation – User Fines

5.1 If you violate the Acceptable Use Policy and Swiftgistics incurs costs as a result of your violation, we can recoup those costs from you. Each violation of the Acceptable Use Policy will also result in a minimum fine of $500.00 USD for each such violation along with any additional costs incurred by Swiftgistics. You acknowledge and agree that a $500.00 USD minimum fine is presently a reasonable minimum estimate of Swiftgistics' damages, considering all currently existing circumstances, including the relationship of the sum to the range of harm to Swiftgistics that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult.

5.2 You authorize Swiftgistics to deduct such fines directly from any existing Balance in the offending Account, or any other Swiftgistics Account you control.

5.3 Without limitation, some activities that may subject you to fines by Swiftgistics include:

• Without notice to Swiftgistics and acknowledgement to proceed in the form of a written Terms Addendum from Swiftgistics, using the Service to receive or ship merchandise for any sexually oriented or obscene materials or services in violation of the Mature Audiences element of the Acceptable Use Policy;
• Using the Service to receive or ship merchandise for any narcotics, other controlled substances, steroids or prescription drugs in violation of the Prescription Drugs and Illegal Drugs and Drug Paraphernalia elements of the Acceptable Use Policy; or
  Using the Service to receive or ship merchandise for wagers, gambling debts or gambling winnings, regardless of the location or type of gambling activity.
• Using the Service in violation of the Acceptable Use Policy.

6. Promptly Review Your Swiftgistics Charges

Swiftgistics urges you to review your Swiftgistics service fees and shipping fees on a monthly basis so that we can work with you in a timely manner should there be a discrepancy or disagreement as to a charge. Our Terms limits the billing review period to 10 days from the date of issuance of the relevant invoice for Swiftgistics fees and less time for some carrier charges due to carrier terms of service. It’s your job to review your billing.

7. Interest Charges

Swiftgistics may charge, and Customer will pay, interest at an amount not to exceed two and one-half percent (2 ½ %) per month or the highest rate permitted by law, whichever is less, on all amounts past due, including any amounts which are disputed by Customer which are later determined to be due.

8. Long Term Storage

Swiftgistics will charge Customer and Customer agrees to pay the long term storage (“Long Term Storage” or “LTS”) fee for Inventory stored in the Facility longer than 6 or 12 months and when Customer has more than 1 unit of Inventory. The fees for LTS are set forth in Swiftgistics' Standard Rate Card listed in Section 9 below.

9. Swiftgistics' Standard Rate Sheet

Customer will be charged in accordance with Swiftgistics' Standard Rate Sheet listed below when Services are performed and Customer’s master service agreement does not include a specific fee line item for the required scope.

Description	Fee	Unit of Measure	Notes
Account Setup Fees
WMS Account Setup	$50.00	Per hour	Users, API, and/or EDI.
IT Support	$175.00	Per hour	Assistance with setup forms.
Initial Merchandise Setup	$30.00	Per hour	SKUs and ASNs.
Receiving & Inventory
Standard Receiving	$40.00	Per hour	Palletized product, each pallet containing a single SKU. Price includes put away.
Unqualified Receiving	$50.00	Per person, per hour	Palletized product with mixed SKUs, unscheduled dock deliveries, or any shipment that doesn’t exactly match its ASN.
Floor Loaded Containers	$300.00	First 4 hours	+ $65.00 per person, per extra hour.
Small Parcel Fee	$2.00	Per carton	Unpalletized ASN received via small parcel carriers (e.g. FedEx or UPS).
Long Term Storage	$25.00	Per pallet, per month	SKUs in our warehouse for 6+ months.
Short Term Storage	$18.00	Per pallet, per month	SKUs in our warehouse for less than 6 months.
Order Fulfillment
Order Fee	$1.95	Per order	None
Unqualified Volume Spike	$1.00	Per order	For volume spikes without prior notice.
Pick Fee	$0.30	Per pick	SKUs, promo inserts, and stickers.
Returns / Refusals	$3.00	Per order	None
Large Quantity Orders	$40.00	Per hour	Orders with 10+ items
International Prep with AES	$20.00	Per order	International orders with value of $2,500.00+
International Prep without AES	$3.00	Per order	None
Oversized Orders	$50.00	Per person, per hour	Orders with an item over 28 lbs or with packaging larger than 18-in on any side.
Order Cancellation Fee	$5.00	Per attempt	Can only be canceled within 3 hours of transmission to us.
Corrugate & Supplies	Cost + 15%	Per order	None
Packing Slip	$0.40	Per print	Third-party packing slips and labels approved on a case-by-case basis.
Special Projects	$40.00	Per person, per order	None