Let's get your questions answered!
Carriers are the companies that transport small parcels. Compaines include:
The short answer: Yes! (In fact, it is preferred.)
Long answer: Over the years we discovered that companies were adverse to giving up their hard-earned negotiated rates, so we made certain to design our shipping processes to accomodate their needs. Rest assured that our systems are sophisticated enough to first-party bill your carrier account, and we're one of the few fulfillment centers who will.
Because we first-party bill your carrier account(s), you will need to contact the carrier(s) with any issue(s) that may arise. We apologize for any inconvenience this may cause.
Unfortunately, no. Because we first-party bill your carrier account, you will need to sign into your carrier's website to re-route your package. We apologize for any inconvenience this may cause.
Absolutely! We're happy to use your custom cartons, packing material, and packing tape.
LTL stands for less than truckload. This is for full pallet shipping, where the order does not fill the entire truck. FTL stands for full truckload. This is also for full pallet shipping and the order does fill the enrire truck.
Yes, you can. (We want you to be able to keep your hard earned negotiated rates!)
No, we have a dock. If your trailer does not have an air ride suspension, dock plates are available.
Yes. All loads must be scheduled, otherwise, they will be turned away.
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